Call 727-394-6918 to request an appointment. SHINE (Serving Health Insurance Needs of Elders) is a program offered by the Florida Department of Elder Affairs and the Area Agency on Aging of Pasco & Pinellas. Specially trained volunteers can assist you with your Medicare, Medicaid, and Health Insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.